Refund Policy
Refund Policy for eConnect Cards App
Effective Date: October 25, 2024
​Thank you for choosing eConnect Cards. Please review our refund policy carefully before making any purchase. By making a purchase within the app, you agree to the terms of this refund policy.
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1. All Sales Are Final
All purchases made through the eConnect Cards app, including in-app purchases, subscriptions, and one-time payments, are non-refundable. Once a transaction is completed, you will not be eligible for a refund, exchange, or credit, regardless of usage or subscription period remaining.
2. Exceptions
We do not provide refunds for the following:
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Unused or partially used subscription periods.
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Change of mind after purchase.
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Accidental purchases or duplicate orders.
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Dissatisfaction with features after purchase.
3. Managing Subscriptions
If you are subscribed to any of our paid plans, you can cancel your subscription at any time through the app store where you made the purchase (e.g., Stripe, Google Play or Apple App Store).
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Canceling a subscription prevents future charges but does not refund any part of the current billing cycle.
4. Billing Issues and Disputes
If you experience technical issues or believe a billing error has occurred, please contact our support team at ContactUs@econnectcards.com within 7-14 days of the purchase. We will investigate and provide assistance as needed, but refunds will not be provided.
5. Third-Party App Store Purchases
All purchases made through third-party platforms (e.g., Stripe, Apple App Store or Google Play) are subject to the respective platform’s terms and conditions. Any requests for refunds must be directed to the platform where the purchase was made, but refunds are not guaranteed under this policy.
6. Contact Us
If you have any questions or concerns regarding your purchase or billing, please visit our website or contact us at:
eConnect Cards Support Team
Email: ContactUs@econnectcards.com
Address: 20403 FM 529, Suite 240, #45, Cypress, Texas 77433
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Thank you for your understanding and support! We are committed to providing the best experience possible through eConnect Cards.